Your trust is important to us at Rob Engström Trading AB / Rob Engström AB. It is therefore important that you as a customer feel safe with how we handle the information we have about you as a private person or you and the company you work for. We therefore want to assure you that we process this information correctly.
GDPR (General Data Protection Regulation) replaces the Swedish Personal Data Act PUL, and means increased protection for your personal privacy. The purpose of the GDPR is to strengthen the rights regarding personal data that you have as an individual.
Feel free to contact us if you want further information.
Privacy policy for Rob Engström’s customers
1. Information on the handling of personal data
Rob Engström protects your personal privacy and we want you to feel safe when you leave your information to us. For us, it is important to be open about how we process your personal data and give you information in a way that makes you understand how we will process your personal data.
In this privacy policy, which applies to all Rob Engström’s customers, we provide you with information on how we handle your personal information in connection with you visiting our websites, registering an account, purchasing our products or services or in other contact with us.
You are always welcome to contact us if you have any questions or comments.
2. Responsible for your personal information
Rob Engström Trading AB and / or Rob Engström AB (hereinafter referred to as “Rob Engström”) is responsible for personal data for the personal data collected and processed by Rob Engström. This personal data policy applies to all processing of personal data performed by Rob Engström.
If you provide information to any of our partners (eg by clicking on a link to one of our partners published on our website), our partner is responsible for the processing of your personal data that the partner may perform.
3. This personal data is collected by Rob Engström
When you visit https://staging2.robengstrom.se/ as an identified customer or apply to register an account, buy our products or services on our website or in our store and in other contact with us, we collect personal information such as full name, address, e-mail address, telephone number, social security number, passport number, organization number, payment information, purchase, order and usage history, IP address, photos / photos and other case-related information (eg information that you provide when contacting our customer service).
Rob Engström may also collect sensitive personal information and, where applicable, information about violations of the law in the event that it is necessary to assess whether you are a person in a politically exposed position and / or if you are a family member or close employee of any such person, to assess the risk that may be associated with a customer relationship and / or a transaction and to fulfill other obligations incumbent on Rob Engström in accordance with the Act (2017: 630) on measures against money laundering and terrorist financing (“PTL”).
4. That is why Rob Engström processes your personal data
Rob Engström processes your personal data for the following purposes and on the basis of the following legal grounds:
- To be able to handle your order and for the administration of your purchase
The purchase agreement that we have entered into or that we are about to enter into with you constitutes the legal basis for the processing. The processing is necessary for us to be able to fulfill our contractual obligations towards you, e.g. so that we can deliver your goods and get paid. - To be able to handle customer service matters
It is Rob Engström’s legitimate interest in providing you with service which is the legal basis for the processing of personal data in customer service matters. The treatment is necessary for us to be able to help you with questions about products and / or with complaints related to our products. If your question concerns a complaint, we will process your personal data to handle the complaint. The legal basis for the processing is that we need to handle the complaint in order to fulfill our obligations under current consumer legislation. The legal basis may also be that we need to handle the complaint in order to fulfill obligations in our purchase agreement with you. After you have contacted us in a customer service matter, we may also contact you with follow-up questions and surveys about how you think products and services have worked for you as a customer with us. In connection with this, we collect personal data for the purpose of evaluating and developing our products, services and our service. The legal basis for the treatment is our legitimate interest in developing and improving our business. - To be able to send general marketing (such as sending out our catalog or brochure) and personal direct marketing via e-mail, text message, mail or social media
Rob Engström will process your personal data to send marketing based on our legitimate interest in being able to market our products and services and, where applicable, for us to be able to fulfill our contractual obligations towards you, e.g. give you offers on products or services that we think you may be interested in. - In order to be able to carry out your participation in competitions and events
The legal basis is our legitimate interest in administering and following up competitions and events e.g. to send confirmations of entries, to answer questions and to inform about winners. - In order to make updates and improvements to services and products as well as the technical functionality of our computer systems
The legal basis is our legitimate interest in being able to make updates to the technology that enables you to visit our website, use our mobile application or shop in our web shop or to be able to understand how you as a customer experience our products and thereby improve existing and develop new products and services. - In order to prevent misuse of our services
The legal basis for the processing is our legitimate interest in providing secure services that can prevent attempts to unauthorized access or illegal use of our services. - In order to register the persons who announce that they do not want marketing from Rob Engström
We have a legal obligation not to send direct marketing at the request of an individual. We need to register that you do not want to receive marketing mailings in order to fulfill this legal obligation. - To carry out customer awareness measures, control transactions and carry out other statutory checks on money laundering and terrorist financing
The legal basis for the processing is that Rob Engström needs to process the personal data in order to fulfill obligations incumbent on Rob Engström according to PTL.
- To be able to fulfill the company’s obligations under law such as regarding product safety, authority decisions or accounting requirements or according to tax law laws
The legal basis is to be able to fulfill our legal obligations under law.
5. When we may share your information
Rob Engström only shares your personal information when this is a legal requirement or otherwise when it is permitted by law. In some cases, we may use a personal data assistant who helps us with our marketing or to process agreements and orders. Companies that help us in these cases can be forwarding and logistics companies, bank and credit card companies or suppliers in marketing. In such cases, we have entered into an agreement for the personal data assistant that ensures that there are security measures in place to protect your data. When we share your information, it will only be used for the same purpose for which we originally collected it.
Rob Engström processes your personal data on servers located within the EU / EEA. Rob Engström does not transfer your personal data to countries outside the EU / EEA on its own. However, in some restrictive cases, Rob Engström’s subcontractors may use companies based in countries outside the EU / EEA for technical support and maintenance. In connection with this, your personal data may be transferred to countries outside the EU / EEA. Rob Engström takes the necessary measures to enable such transfers to be carried out in a safe and legal manner. The transfers are covered by particularly high security requirements and contract terms in order to ensure an adequate level of protection. When transfers take place to the USA, e.g.
We also share your personal data with certain organizations and companies that are independently responsible for personal data, which means that these determine how and for what purposes the personal data is to be processed. For example, we may be obliged to disclose your personal data to authorities. We may also disclose your personal information to companies that offer independent payment solutions or general goods transport.
6. Storage and storage time
At Rob Engström, we process information about you as a customer in order to provide the best service and we save your information for as long as the information is necessary to fulfill the purposes for which the information was initially collected. The information can also be stored for the time required by applicable law. Rob Engström has ongoing routines that ensure that we do not store unnecessary information about you and we minimize the storage time as much as possible.
Information regarding customers when purchasing and customer service matters:
- As for your purchase, order, and user history, to the extent that we have not anonymized your information, we will store this for as long as the personal information needs to be stored for the purpose for which it was originally collected. If you wish to delete your information, see point 8.
- Information related to a customer service case is saved if the case is linked to a purchase. If you wish to delete your information, see point 8. Rob Engström will, however, always comply with the applicable laws and regulations that require certain data storage.
- Your purchase history will be saved so that Rob Engström can market similar products and services to you. The purchase history is saved as long as Rob Engström needs it for the purpose of sending direct marketing to you. You can always unsubscribe from such custom marketing mailings. If you wish to delete your information, see point 8.
- Personal data that needs to be processed in order for us to be able to fulfill obligations under the Accounting Act is stored for a period of seven years.
- We store personal data that we process to fulfill measures for customer awareness and other controls according to PTL for a period of five years. The time is counted from the time an action or transaction was performed. When data is stored within the framework of a business relationship, the personal data is saved for five years after the business relationship ended. If necessary to prevent, detect or investigate money laundering or terrorist financing, we may retain personal data for a period longer than five years, but for a maximum of ten years.
- Information collected after consent:
If you are not a customer of Rob Engström but e.g. visits our website or at other times where it becomes relevant, Rob Engström will obtain consent from you before we make any registration of your personal information. The information collected from you with your consent, Rob Engström saves as long as the information is necessary for the purpose of the processing. However, Rob Engström deletes this personal data continuously and at the latest within 5 years from the time the information was collected. You can always withdraw your consent to treatment where your consent constitutes the legal basis for the treatment. If your consent is revoked, your personal data will be deleted as soon as possible and no later than within 6 months.
7. Security of your personal data
At Rob Engström, we ensure that your personal data is handled in accordance with special security measures to protect the personal data against illegal or unauthorized access to the information. With us, only the information needed and only by the people who need it, is handled in order to provide the best service to our customers. Rob Engström has implemented adequate technical and organizational security measures to ensure that your personal data is treated confidentially.
8. Your rights
We always want to be transparent about how we process your information. If you wish to gain insight into the processing of your personal data, you have the right to request access to your data via a register extract. If we receive a request from you, we may request additional information to ensure that we disclose the information to the correct person. A request for an extract from the register must be signed in writing by you. You also always have the right to request that your personal data be corrected and that the processing of your personal data be restricted. You may also, under the conditions set out in the GDPR, request the collection of personal data about you that you have provided to Rob Engström in a structured, generally used and machine-readable format in order to transfer this data to another personal data controller (data portability).
You can also request deletion of your personal data to the extent that complies with applicable law and in accordance with agreements entered into with you and we will of course always do our best to meet your request for deletion. You also have the right to object to our processing (eg if any of the information collected is incorrect).
Please note that there may be cases where Rob Engström is prevented from meeting your deletion request. Then e.g. be the case if the information is needed for Rob Engström to be able to fulfill obligations that are incumbent on Rob Engström in accordance with current legislation.
Your personal data may not be processed for direct marketing or profiling if you object to such processing. You also have the right to revoke a given consent at any time and refuse various types of marketing.
9. Complaints and supervisory authority
If you believe that we have handled your personal information incorrectly, you can always contact us at Rob Engström. The Data Inspectorate is responsible for supervision in accordance with data protection legislation and anyone who believes that there is incorrect handling of personal data can file a complaint to the Data Inspectorate.
10. Contact us
Our goal is to always give you simple and accurate information about how we use your personal information. At Rob Engström, our customers’ personal integrity is important to us and we are constantly working on improvements so that you as a customer will always feel safe when you leave your information to us. If you have questions about how we use your personal information, you are welcome to contact our customer service, marked@robengstrom.se . You can also call us on telephone number: 08-20 26 00 .
11. Rolex Section
While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are solely applicable.